/Tag:customer loyalty

The Importance of Cultivating Customer Loyalty

By |May 11th, 2016|

Kapco Global’s consistent efforts to build customer loyalty earns us a Net Promoter Score of 51
Developing new customer relationships costs more than maintaining the relationships you already have. This is an economic fact in all business – aerospace or otherwise. In fact, a Gartner Group study indicates that 80 percent of future business will […]

Excellent Customer Service Starts with Employee Engagement

By |December 23rd, 2015|

Kapco Global Receives Commendation from FranklinCovey® for Global Implementation of The 7 Habits® of Customer Service
In the fast-paced, high-tech world of global e-commerce, it can be easy to overlook the power of person-to-person interaction. Companies can spend so much time, effort and energy on having the latest technology, they can neglect one of the most […]

Employee Portal